Frequently Asked Questions (FAQ's)
Q. How long does the cruise take?
A single cruise between Westminster & Greenwich takes between 40-60 minutes, a return takes approximately 2 hours.
A single cruise between St. Katharine Pier & Greenwich takes between 20-30 minutes, a return takes approximately 1 hour.
A single cruise between Westminster & Greenwich via the Thames Barrier takes approximately 2 hours, a return takes approximately 3 hours.
A single cruise between St. Katharine Pier & Greenwich via the Thames Barrier takes approximately 90 minutes, a return takes approximately 2 hours.
A cruise from Greenwich Pier to the Thames Barrier & back takes approximately 1 hour. Boats do not stop at the Thames Barrier.
Q. Can we disembark at Greenwich, St. Katharine Pier or Westminster & take a later boat back?
If you have a return ticket or a Riverpass you can disembark & take a later boat back.
Returning boats are usually every 40-minutes between November-March & every 30-minutes between April-October. Remember to check the time of the last boat with the crew & ticket agents.
Q. Can we disembark at the Thames Barrier?
Pre-booked groups can arrange to embark or disembark at Barrier Gardens Piers near the Thames Barrier Information Centre.
Groups wishing to embark or disembark at Barrier Gardens Pier must book direct with Thames River Services.
Q. Is there a commentary on-board?
We have a Wi-Fi Audio Guide available in English, Spanish, French, Italian, German & Mandarin. This feature is available on selected vessels in the fleet. (Smart device & headphones are not provided).
Q. I am unable to make my chosen date, can I rebook?
If you have booked tickets but are unable to attend you can email us at store@viscountcruises.com to request a transfer to a different date. Please note we are only able to transfer tickets booked through www.viscountcruises.com.