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Refund Policy

A 90% refund on your order is available before the deadlines stated below. 10% of the order total is retained to cover admin costs. Refunds requested after the deadline are at the discretion of Viscount Cruises Ltd & may not be fulfilled. If you have booked a Thames River Sightseeing cruise or a Sunday Evening Cruise & you are unable to attend please email us at

Thames River Sightseeing | 24 Hours before the cruise date

Sunday Evening Cruise | 24 Hours before the departure time

Shared New Year’ Eve Boat Parties | 70 Days before the departure time

Terms & Conditions

Thames River Sightseeing Terms & Conditions

Sunday Evening Cruise Terms & Conditions

Shared New Year’s Eve Boat Party Terms & Conditions