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Refund Policy

A 90% refund on your order is available before the deadlines stated below. 10% of the order total is retained to cover admin costs. Refunds requested after the deadline are at the discretion of Viscount Cruises Ltd & may not be fulfilled. Please take the time to read the Terms & Conditions for your cruise, Click Here to find the Terms & Conditions (Opens in new window).

Thames River Services | 48 Hours before the cruise date.

Sunday Evening Cruise | 24 Hours before the departure time.

Shared New Year’ Eve Boat Parties | 31st October.

Please familiarise yourself with the departure pier & allow extra time to reach the pier. Refunds will not be given to passengers who miss the boat.